Shipping policy

SHIPPING POLICY

We ship from the US.

Please allow 5-7 business days for your order to be processed for shipping. Shipping takes 3-5 business after packing. We make every effort to fulfill orders as quickly as possible. 

Successfully placed orders will receive an e-mail  confirmation with order details. If you do not receive an e-mail, please check your SPAM folder or contact us for confirmation.

We will not be able to make any changes to your order after it has shipped. 

Please review and ensure that you have entered the correct address. We are not responsible for non-deliveries due to error in the address that you provide.  If an order is returned due to an incorrect address, we will refund original order (excluding shipping fee) and a ask you to re-submit your order.

Shipping time depends on your location. 

Please understand that we do follow all COVID-19 protocols to ensure our safety and also our customer's. 

DISCLAIMER: Once a package is out for shipping, it is no longer our responsibility for any theft or loss post-delivery. We provide customers with a tracking number for monitoring and status updates. We advise customers to ensure secure delivery locations and consider additional insurance for valuable shipments.

In the event of theft or loss of your package, you are required to file a claim with the United States Postal Service (USPS) using your tracking number. We can’t provide assistance and support throughout the claims process, the ultimate resolution lies with USPS.

 We are not responsible for packages sent to incorrect addresses or apartment numbers due to customer input errors. It is the customer's responsibility to ensure accurate shipping information is provided at the time of purchase.

If you need assistance with your order, please contact us immediately at
info.shopscarmateo@gmail.com